When do we correct data?
In certain cases, we can correct incorrect or misleading information in our registers. This may be the case, for example, if you
- have not received information or a reminder that you have a debt to pay before it was registered with us
- paid the entire debt before it was registered with us.
The debt must be paid or withdrawn
Please note that you must have paid the entire debt or that the person to whom you owe a debt has withdrawn the claim in order for the information to be considered misleading.
How do you request a correction?
You must submit an application to us if you want us to review information about you.
Your application must include
- your personal identification number or organisation number
- information about what facts you want us to review, such as the case number or who the applicant is
- an explanation of why you think we should correct the information
- receipts or other documents that prove your contention.
You can email or send your application by post.
Send letter or application: Application for correction
Would you like someone to represent you?
You must send us a signed power of attorney if you want someone to represent you.
What happens next?
If we approve your request for correction, the credit reporting agencies will also receive this information. They will then make changes to their records, i.e., remove any record of non-payment.
You can appeal our decision. Instructions as to how this is done are included in the decision.