You can object to the claim by writing
- that you object
- why the claim is incorrect (especially important in case of special assistance, meaning if someone thinks you have done something unlawful).
Attach any documentary evidence (if the claim concerns special assistance).
Object in writing in one of the following ways:
- on My Pages on our website (if the claim relates to ordinary assistance)
- with a form
- on the acknowledgement of receipt included in the letter
- in an email
- in a letter.
You must not object if you and the applicant or their representative agree on an instalment plan or another solution, and you think the claim is correct.
You can object to part of the claim
If part of the claim is correct, you can pay or do part of what is in the claim. If so, in your objection, you must write
- that you have paid or done part of what is stated in the claim
- which part of the claim you think is incorrect
Please notify us if you pay or do part of what is stated in the claim. Then the applicant must withdraw their claim. If they don't, we can still make a decision.
It is in this part of the process you must object if you consider the claim to be incorrect. After we have made a decision, you must contact the court to apply for a review of our decision (application for re-trial).