Someone wants you to pay

Have you or your company received a letter (order) with a claim for payment? If so, the person who applied (the applicant) wants us to determine the claim.

You have received a letter with a claim. The reason is that the applicant believes that you must pay. We have not taken a position on whether the applicant's claim is correct or incorrect.

For you under the age of 18

Have you received a letter demanding to pay or do something? You can read more about children and debts on our website.

Children can incur debts

Reply to the letter

First, reply that you have received the letter. You can find out what to do here:

Respond that you have received a letter with a claim

Take action

You must take action within a certain number of days, counting from the day you reply that you have received the claim. The time you have (the time limit for explanation) is in the letter you received. If you do not take action, we may decide that you are obligated to pay.

Take one of the following actions

Read through the applicant’s claim and consider whether you think it is correct or incorrect.

The claim is correct — you are able to pay

You must pay to the applicant or representative. Please contact the applicant to learn about any interest up to the date of payment. Also check the payment details.

Notify us once you have paid in one of the following ways:

  • on My Pages – applies only to you as
  • on the acknowledgement of receipt included in the letter
  • in an email
  • in a letter.

The applicant must withdraw their claim and notify us. Then we close the case.

The claim is correct — you pay too late

We decide that you are obligated to pay. The decision (verdict) is sent to you a few days after the time to take action has expired.

You should not confirm that you have received the decision. It is therefore important that you notify us if you have a new address so that you get the decision.

Now the applicant can apply for our assistance in implementing (enforcing) the decision. You may then be required to pay additional fees.

The claim is correct – you are unable to pay

We decide that you are obligated to pay or do what is stated in the claim. The decision (verdict) is sent to you a few days after the time to take action has expired.

You should not confirm that you have received the decision. It is therefore important that you notify us if you have a new address so that you get the decision.

The decision means that the applicant can immediately apply for, for example, attachment. You may then be required to pay additional fees.

Contact the applicant or representative

Ask if you can agree on an instalment plan or another solution. Even if you agree, the application may lead to a decision that you must pay. To avoid this, the applicant must withdraw their claim.

You do not need to notify us that you believe the claim is correct.

The claim is incorrect — you can object

You can object to the claim by writing

  • that you object
  • why the claim is wrong.

Object in writing in one of the following ways:

  • on My Pages – applies only to you as
  • on the acknowledgement of receipt included in the letter
  • in an email
  • in a letter.

You can object to part of the claim

Pay the applicant the part of the claim you believe is correct. Object to what is incorrect. Write

  • that you have paid part of the claim
  • which part of the claim you think is incorrect
  • why you object.

Please notify us if you pay part of what is stated in the claim.

The time to object

This is when you must object if you think the claim is incorrect. After we have made a decision (verdict), you must contact the court. We notify the applicant that you object to the claim.

Next step

We will hand over your case to the court if the applicant requests this. After that, we close it.

The court considers whether the claim is correct or not.

We will also close your case if the applicant does not request that we hand over the case to the court.

Objecting may cost extra

You may be required to pay the applicant's legal costs if your case goes to court and you lose the case.

If you object and the case is sent to court

In the future, you will receive new documents through so-called simplified service. This means that the court considers that you have received documents without you having to respond.

How it works:

  1. The court will send documents to your last known address. If the documents are returned, for example, the court will send the letter to your registered address (if these are two different addresses).
  2. The court can also send the documents digitally to your digital mailbox or to your email address.
  3. The court will send a control message to the same address on the next working day if the documents are sent by post. If you only receive the control message, but not the document, you must immediately contact the court.
  4. The court considers that you have received the documents two weeks after sending them. For example, you are considered served on 15 April if the court sent you the first letter on 1 April.

Please note

Remember this while the case is ongoing:

  • Notify the court if you change your address or other contact details.
  • Notify the court if you cannot check your mail, digital mailbox, or email address at least every other week.
  • Even if your case is appealed or handed over to another court, you may still receive documents through simplified service.

What happens if we determine the claim?

If you do not do what is stated in the claim, we will decide that you are obligated to do so.

The decision (verdict) means that the applicant can apply for our assistance in collecting the determined claim. We call it implementing (enforcing) the decision.

You may become liable to pay the fees and costs the applicant has incurred.

Fees and costs

If the applicant does not apply for enforcement, we will close the case.

If you think the decision is wrong, you will find information on what to do on our website.

If you think the decision (the verdict) is wrong

Application for re-trial

You can apply for the court to change the decision (application for re-trial). You can simultaneously apply to temporarily stop the implementation of the decision (stay of enforcement). If the court agrees, we won't do anything until the court has settled the case.

What to do

You apply by sending us an email or letter within one month from the date of the decision. Write

  • the number of the decision and your contact details
  • that you want to apply for re-trial and possibly stay of enforcement
  • why the decision (the verdict) is incorrect and in what way you want to change it
  • why the implementation of the decision should be temporarily stopped (applicable if you have applied for stay of enforcement).

Sign the application yourself or through a representative.

We will send your application to the court. The court does not charge a fee when you apply for re-trial.

The applicant can also appeal if they believe the decision is wrong. The appeal is due within three weeks from the date we made the decision.

Record of non-payment

You may get a record of non-payment once you have received a decision (verdict) stating you are obligated to pay.

A company may receive a record of non-payment when we receive an application for payment. The decision alone may lead to a record of non-payment for a company.

Read more about record of non-payment. Swedish Authority for Privacy Protection: